Company regulations

Introduction

This regulation is intended to govern the relationship between Port-Care Ltd (hereinafter: “the Company”) and its customers, users, and purchasers of the Company’s products and services offered by it.

Company’s Business Scope – The Company is engaged in the development, production, and marketing of professional cosmetic products, including clinic products and consumer products, for beauticians and professionals in the field of cosmetics.

Company Registration – The Company operates under its registration in Israel as a limited company, Company Number 514757012, with its head offices located at 10 Prof. Dan Shechtman Street, Hadera.

Scope of the Regulation – The provisions of these regulations apply to every use by a customer (hereinafter: “the Customer”) of the Company’s services, as well as to every order placed. Any action on the Company’s website or through its services constitutes acceptance of these regulations.

Updates and Amendments – The Company reserves the right to update, change, or add provisions to these regulations at any time without prior notice. The Customer agrees that no claim shall be made against such changes.

Customer Service – Questions or inquiries can be directed to customer service via email: contact@port-care.com

Drafting of the Regulations – The regulations are drafted in the masculine form for convenience only and refer equally to all genders.

A. Professional Information and Use of Content

The professional information provided by the Company, including training manuals, professional protocols, “before and after” photos, and marketing materials, is intended solely for the Customer’s personal and professional use for the purpose of knowledge enrichment and skill improvement in the field of cosmetics.
It is strictly prohibited to copy, distribute, publish, or otherwise use the Company’s content for commercial purposes or for any other purposes that do not conform to the authorized use defined by the Company as mentioned in Section 1 above.
No computer software, including robots, scripts, and/or other technological tools and means intended for copying content from the website and/or any service offered by the Company, shall be operated.
Any publication and/or display of the Company’s content in other media, whether digital or print, shall be permitted only after obtaining explicit written approval from the Company. Failure to comply with this condition constitutes a violation of the Company’s copyrights and may result in legal action.

B. Purchases and Orders

All prices, promotions, and ordering terms displayed on the website or in the Company’s marketing materials are valid for that specific order only, subject to available stock at the time of order. The Company does not guarantee the availability of products beyond that.
The Company reserves the right to change, update, or cancel the terms of the promotions and benefits offered at any time without prior notice. The Customer declares and agrees that no claim, demand, or lawsuit will be brought against such changes.
The delivery times for standard products are up to 14 business days from the date of order confirmation, unless otherwise specified at the time of order. The Company is not responsible for delays caused by circumstances beyond its control, such as shipping delays, stock shortages, or logistical difficulties.
The Company may limit the purchase of promotions and products at its sole discretion. This includes, but is not limited to, cases where there is a deviation from the Company’s purchasing policy or improper use of the promotions.
In the event of a change in the sales model (such as a switch from selling a single product to selling as part of a package), the Company will update its customers on the website or through other means, without any obligation to approve any change in advance.
The products offered on the website are intended for professionals only, subject to the completion of the required training and with the Company’s explicit approval. Any deviation from these guidelines may lead to the cancellation of an order by the Company.

C. Payment Policy

The Company allows payment through various means, as follows:
Checks – Subject to prior approval by the Company. The Company allows payment by checks in cases where the order amount exceeds ₪1,000, subject to the following conditions: up to 4 installments and subject to the arrangement of valid checks in advance.
12.1. The Company reserves the right to approve or decline payment by checks at its sole discretion.
12.2. It is emphasized that the Company is entitled, at its sole discretion, to examine every check provided to it, whether as payment for services or products or to secure obligations. As part of these checks, the Company may, among other things:

Use external verification systems, such as private clearing systems, financial and banking services, or any similar system intended to verify the validity of the check, the payer’s account status, and the relevant financial history.
Request additional documents from the issuer of the check, including but not limited to: identification documents, bank statements, and declarations required to secure the legality and validity of the check.
Employ other internal or external verification measures, at the Company’s discretion.
It should be clarified that the Company is not obliged to accept a check that does not pass these verifications and reserves the right to demand an alternative payment method and/or additional conditions as per the circumstances.

Cash – Payment in cash shall be made in full at the time of placing the order. In cases where the Govayna service is used (payment at the time of delivery), the conditions of the courier company will apply.
Credit Cards – Credit card payments will be carried out under the following conditions, according to the order amount:

Amounts between ₪500 and ₪2,000: up to 4 interest-free installments.
Amounts between ₪2,000 and ₪4,000: up to 6 interest-free installments.
Amounts above ₪4,000: up to 8 interest-free installments.

The Company reserves the right to update the payment policy at any time without prior notice. These changes will apply only to future orders.

D. Delivery and Shipping

The Customer may choose between the following two options:
a. Self-Collection – From the Company’s offices at 10 Prof. Dan Shechtman Street, Hadera, by prior arrangement.
b. Shipping via a Courier Company – According to the address provided at the time of order.
For orders with a total amount of less than ₪1,000, the Customer shall be charged shipping fees. The amount of the shipping fee will appear on the order invoice.
For orders exceeding ₪1,000, shipping may be free of charge, subject to promotions or the Company’s policy at the time of order.
It is emphasized: the Company is not responsible for delivery delays caused by circumstances beyond its control, including but not limited to:
a. Shipping Delays – Delays caused by the courier company, including lateness, logistical malfunctions, disruptions in the distribution system, loss of shipment, or delivery to an incorrect address, provided that the address given by the Customer was accurate.
b. Difficulties in Contacting the Customer – The Customer’s unavailability for delivery at the designated time and place; incorrect, incomplete, or partially updated contact details provided by the Customer; lack of cooperation on the part of the Customer, including refusal to accept the delivery or delays in responding to the courier company’s attempts to contact.
c. External and Unforeseeable Circumstances (Force Majeure) – Strikes, labor disputes, or general or local disruptions, whether by the courier company or other relevant parties; national emergencies, including wars, hostile actions, terrorism, or natural disasters such as earthquakes, floods, fires, storms, or pandemics; regulatory instructions, governmental restrictions, lockdowns, or delays resulting from statutory requirements or local authority demands.
d. Technical Constraints – Malfunctions in the computing or communication systems of the Company and/or relevant service providers, including shipping or clearing systems; delays resulting from the need to verify order details, payment, or additional documents from the Customer.
e. Customer Conduct – An order cancelled by the Customer or one in which all conditions for delivery (including full payment or submission of required documents) were not met; special requests by the Customer that caused a delivery delay, such as a change of address or delivery date after the order was processed.
It is clarified that while the Company will make reasonable efforts to minimize the aforementioned delays, it shall not be held responsible for any damages, losses, or inconvenience caused to the Customer due to delays that arise from circumstances beyond the Company’s control or that could not be prevented by reasonable means.
The delivery of products and services will be carried out exclusively to customers who are professionals in the field of cosmetics, and who have met the conditions defined by the Company. Delivery will not be provided to third parties who do not meet these requirements.
The Company reserves the right to update its delivery and shipping policy from time to time, subject to notification on the Company’s website or through other means at its discretion.

E. Cancellations and Refunds

The cancellation policy for orders and the return of products is subject to the provisions of the Consumer Protection Law, 1981. In accordance with the law, the products must be in their original packaging and intact, unopened or undamaged, and in proper condition without any signs of use.
Additionally, the Customer is allowed to return products within 60 days from the date of the order, provided that the products are in their original packaging and intact, unopened or undamaged, and in proper condition without any signs of use.
In accordance with the refund policy established by the Company, a full refund will be given within two days from the date of purchase only. After two days, the Customer will be entitled to receive a credit on their account for future purchases.
As stated, the return of products is subject to the Company’s inspection of their condition.
A refund within two days or a credit to the Customer’s account will be granted only after confirming that the products are intact, in their original packaging, and undamaged, and after verifying that they have not been used.
The Company reserves the right to cancel any transaction in cases of stock unavailability, non-compliance with the purchase conditions, or other issues beyond its control. In such cases, the Customer will be entitled to a full refund.
The Company reserves the right to update the cancellation and refund policy from time to time. Such updates will apply only to new orders and not to orders already placed.

F. Registration for Trainings and Courses

The prices for participating in the Company’s courses and trainings are detailed on the Company’s official website. The registration fee may change from time to time according to the Company’s policy.
Cancellation of registration up to 7 business days from the registration date will entitle the Customer to a full refund.
Cancellation of registration after 7 business days will entitle the Customer to a credit on their account or the option to transfer their eligibility to participate in an alternative course, subject to the Company’s approval.
Once the course has started, no refund or credit will be provided, except in exceptional cases and subject to the Company’s approval.
The Company reserves the right to make changes to the course conditions, content, and/or schedule. In the event of a significant change, participants will be given the option to receive a credit or participate in an alternative course at no additional cost.
Participation in the courses is subject to early registration and full payment of the registration fee.
Participants undertake to abide by all training rules and to act in accordance with the Company’s instructions during the course.

G. Confidentiality and Privacy

The Customer’s details are stored in the Company’s database, in accordance with the provisions of the Privacy Protection Law, 1981.
The Company undertakes not to transfer the Customer’s details to any third party, except in cases where it is necessary for the provision of the ordered services (such as a courier company), or in cases required by law.
The Customer declares that the provision of his/her personal details in the order form is made of his/her own free will and with full consent.
Filling out the details in the order form constitutes explicit acceptance of the Customer’s consent to provide the information to the Company for the purpose of service delivery.
The personal data provided by the Customer (except for credit card details) will be stored in the Company’s database for service and operational purposes.
It is clarified that the Customer is free to choose whether or not to provide the information, but without doing so, they may not be able to use the Company’s ordering services.
The Company undertakes to use the provided information solely for the purpose of providing services, processing orders, and improving the Customer’s experience.
The Company will not transfer the information to external parties without explicit approval from the Customer, except in cases required by law.
The Company employs advanced information security measures and is committed to maintaining the privacy of its customers.
The Customer acknowledges that transmitting information over the Internet is not completely secure; therefore, the Company is not liable for damages resulting from unauthorized breaches of its information systems.
The Company reserves the right to change its privacy policy in accordance with regulatory changes or business needs. In the event of material changes, a notification will be provided to customers by appropriate means.

H. Liability

The responsibility for the quality and nature of the products sold by the Company lies with the manufacturer and/or supplier, subject to the provisions of the Consumer Protection Law, 1981.
The Company will act to the best of its ability to provide quality products and to assist customers in asserting their rights with the manufacturer or supplier in relevant cases.
The Company’s liability is limited to the purchase amount only.
After the products have been delivered to the Customer and have left the control and possession of the Company, full responsibility for storage, use, and safeguarding of the products rests with the Customer.
Any use of the products not in accordance with the Company’s instructions may lead to a cancellation of liability, and the Company shall have no liability for damages resulting from such use.
In the event of a defect or malfunction in the product, the Customer is required to notify the Company within 7 days from the date of receipt of the product and return it for repair, replacement, or credit, according to the Company’s instructions and subject to Section E above regarding cancellations and refunds.
It is clarified that a delayed notification by the Customer may prevent the Company from providing a solution; therefore, it is recommended to notify as soon as possible.
The Company is not responsible for any damage caused by the use of products in a manner not in accordance with the Company’s instructions, usage protocols, and/or the manufacturer’s guidelines.
The Customer undertakes to carefully read the instructions for use before using the product and to use it only after fully understanding how to use it.
The Company reserves the right to update its liability policy according to business needs or regulatory changes, subject to notification on the Company’s website or through other means.

I. Commitment to Working According to Protocols and Using Only the Company’s Products

The Customer undertakes to work in accordance with the professional protocols provided by the Company.
The use of the Company’s products shall be carried out solely within the framework of these protocols.
The Company may update the protocols from time to time, and the Customer is obligated to keep up to date and act according to the updated guidelines.
The Customer undertakes to use only the Company’s products during professional treatments conducted according to the protocols and not to use any devices and/or products that do not belong to the Company. It is emphasized that if devices and/or products not belonging to the Company are incorporated, the Company’s liability will immediately cease without the Customer having the right to appeal.
It is emphasized that under no circumstances should devices and/or products or technologies that are not approved by the Company be combined, unless explicit written approval is obtained from the Company.
The Customer undertakes to work according to the professional standards defined by the Company and in accordance with the courses and/or trainings received from the Company.
The Customer is obligated to maintain an up-to-date and complete inventory of products, including all products required for the implementation of the protocols.
The responsibility for complying with the standards and maintaining the required inventory lies solely with the Customer.
The Company reserves the right to conduct periodic checks on the use of the products and on the Customer’s adherence to the protocol guidelines. Violation of these conditions may lead to sanctions, including the suspension of product supply.

J. Sale of Professional Peelings

The sale of the Company’s professional peelings is subject to strict compliance with the following conditions:
a. The Customer is defined as an active beautician.
b. The Customer maintains all the products required for the implementation of the Company’s protocols.
c. The Customer has successfully completed the relevant trainings provided by the Company and has confirmed his/her commitment to act in accordance with the protocols.
The Customer undertakes to maintain an up-to-date and complete inventory of peelings and additional products required to perform the treatments, as specified in the Company’s guidelines.
Failure to maintain an appropriate inventory may affect the Customer’s rights to purchase additional products.
The Company reserves the right to cease the sale of professional peelings to any Customer who does not meet one or more of the following conditions:
a. Non-compliance with the professional protocols;
b. Failure to maintain the required products for treatments;
c. Loss of the Customer’s status as an active beautician.
In the event of a violation of the aforementioned conditions, the Company reserves the right to take the following measures:
a. Immediate cessation of the sale of peelings;
b. Denial of access to benefits or promotions related to the Company’s products;
c. Demand for the return of products supplied to the Customer or cessation of their use, if it is found that the use does not comply with the terms of the agreement;
d. Taking legal action in the case of significant violations.

K. Reservation of the Company’s Rights

The Company reserves the right to change, update, or cancel the terms of the agreement, including the terms of the sale of peelings and professional products, at any time without prior notice.
These changes will apply only to new transactions, unless explicitly stated otherwise, and it is the Customer’s responsibility to keep up to date with the revised terms.
The Company undertakes to publish material changes to the terms of the agreement through accessible means, such as a notice on the Company’s website or via email to customers, while maintaining transparency with the customers.
The Company reserves the right to terminate its relationship with the Customer at any time and immediately in cases of:
A material breach of the conditions specified particularly in Section I (Working According to Protocols and Using Exclusive Products).
Non-compliance with the conditions required for the purchase of professional peelings, as detailed in Section J above.
Termination of the relationship will be accompanied by a notice to the Customer, and in certain cases may include additional measures to secure the Company’s rights.
The Company retains all rights regarding its formulas, protocols, and products. Any use that is not pre-approved in writing by the Company will be considered a violation of its rights and will be dealt with accordingly under the law.

L. Jurisdiction

Any dispute, claim, or lawsuit arising between the Company and the Customer in connection with this agreement, the use of products, or the Company’s services shall be exclusively adjudicated by the competent courts in Israel, with the Magistrate’s Court in Hadera being the court of first instance and, accordingly, the District Court in the Haifa District being the appellate court.
The law applicable to this agreement and any dispute or claim arising from it shall be the law of the State of Israel only.

M. General Notes

An active Customer is defined as one who has made purchases totaling at least ₪1,700 per month for three consecutive months. This status may entitle the Customer to benefits, promotions, or dedicated services, subject to the Company’s policy.
All prices appearing in these regulations, this contract, or any other marketing material of the Company do not include VAT, unless explicitly stated otherwise.
The Customer is required to verify the final prices at the time of placing the order.
The Company reserves the right to update, change, or add clauses to these regulations from time to time, according to business needs or regulatory changes, without the need for prior notice.
It is the Customer’s responsibility to review the current terms of these regulations prior to using the Company’s services or placing an order.
The cosmetologist consumer price list must be adhered to, committing the cosmetologist to sell the Company’s products at no lower than the recommended consumer price.
b. The Company reserves the right to cease the sale of products to any cosmetologist found to be in violation of this clause by selling below the consumer price list.
A breach of the provisions of Section I and/or Section J of these regulations shall be considered a fundamental breach of the terms, entitling the Company to all remedies provided by law and/or by these regulations, including termination of the relationship and/or restriction of the Customer’s rights, without prejudice to any other rights or remedies available to the Company.